Infrastructure

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The centers have a complete redundancy of all mission critical systems through the implementation of twin configurations in both the primary and secondary data centers. 

There is complete redundancy of all mission critical systems through the implementation of twin configurations in both the primary and secondary data centers.

Technology has allowed complete protection of data availability and integrity through the use of the specific technologies  

• Storage Area Network including full data replication from the Primary Collocated  Data Center to the Secondary Collocated Data Center.
• Recover technology that provides industry-leading Recovery Time (RTO) and Recovery Point (RPO) Objectives.
• De-duplication technology as well as a Disk-to-Disk-to-Tape data backup methodology, which streamlines the data backup process, provides quicker and more reliable data restores, and minimizes the expense of tape technologies as well as the environmental impacts of plastic and magnetic media.
• System redundancy at all levels including WAN connectivity, Internet connectivity, firewalls, routers, switches, and servers.

The environment can use Thin Client computing environment in conjunction with terminal servers running on virtualized blade servers. 

The VOIP telephony system provides flexibility, cost efficiency, and interoperability. 

In addition we operate within a fully blended inbound-outbound environment supported by a predictive dialer platform resulting in best-in-class contact rates, advanced IVR capabilities, and virtually limitless capacity for workflow customization.

We have the ability to implement our technology in such a manor to allow remote workers as well as at our Illinois and Iowa locations.